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OUR ACCREDITATIONS AND MEMBERSHIPS
IQSP certified. In
Europe we are the only language school with this
certification. It is a guarantee to our clients that we
meet all international standards with regards to quality,
management, social responsibility and environment.
Plato. Plato is an international network of 4,000
small- and medium-sized companies, continuously monitored
and assisted by executives from 300 big parent companies.
This ensures that businesses that are part of the Plato
network employ top-level management procedures.
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OUR VALUES
To us, learning a language is more
than merely following a methodology. It's a lifestyle.
Since the beginning, we have always tried to achieve a
win-win situation for everyone involved, ourselves, our
employees, our clients, and the society in which we
operate.
Our company policy towards
marketing. We actively promote our services. We
do not, however, engage in marketing activities based on
false and/or unclear information (the small print).
Our company and pricing
policies. Our prices are all inclusive: no
surprises - and no extra charges. Our clients are
informed of the total cost of the language course before
they enroll with us. Not one additional dollar will be
charged once the course starts.
Our company policy towards
Internet. All data collected via our website is
treated with full confidentiality and NOT stored on our
server. They are saved on CDroms and kept in a safe.
Evaluation reports are destroyed after a client's stay
with us. For more information, please refer to our
privacy statement and guarantee. Credit card information
is handled by InternetSecure. Our website is RSAC
certified.
Our company’s customer
service policy. We have established,
standardized procedures to attend to all kinds of
complaints. Our services include a money back guarantee.
If, for some reason, the client isn't satisfied with our
service, he/she will receive a full refund.
Our company’s
involvement with society. We believe in social
responsibility towards the world and the country, and
region where we are working. We are fully aware that our
employees are the critical success factors in offering
our clients quality language training. Our policies are
focused on offering employment opportunities to those
people who are prepared to grow professionally,
economically, and towards becoming a better human being.
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